FAQs

1. What Brands Does Hippohci Offer?

At Hippohci, we specialize in offering a curated selection of original international brands. Our collections include top names in fashion, known for their quality and style.

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2. What Are Your Best-Selling Products?

Our bags collection is our top-seller, featuring everything from everyday totes to luxurious evening clutches. We also offer a wide range of clothing, wallets, and accessories.

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3. Do You Offer Free Delivery?

Yes! We offer free delivery on all orders over 2000 EGP.

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4. What Are Your Delivery Times?

• Cairo and Giza: 1 day
• Red Sea, Sinai, New Valley, Matrouh, Luxor, Aswan: 3 days
• Rest of Egypt: 2 days

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5. How Can I Exchange or Return a Product?

We accept exchanges and refunds if you’re concerned about product quality. Please make sure the items are in their original condition and contact our customer service within 14 days of receiving your order.

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6. Are All the Products You Sell Authentic?

Absolutely! We guarantee that every product you purchase from Hippohci is an original piece from the brand.

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7. How Can I Contact Customer Service?

You can reach out to our customer service team via email at support@hippohci.com or call us at +20 123 456 789. We’re here to help!

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8. Do You Have a Physical Store?

Currently, Hippohci operates online only. However, we ensure a seamless shopping experience with detailed product descriptions, high-quality images, and a smooth return/exchange process.

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9. What Payment Methods Do You Accept?

We accept all major credit cards, debit cards, and cash on delivery for your convenience.

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10. How Can I Stay Updated with New Arrivals and Promotions?

Subscribe to our newsletter and follow us on social media to stay updated with the latest collections, offers, and news from Hippohci.

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11. What is Your Privacy Policy?

We value your privacy and are committed to protecting your personal information. You can view our full Privacy Policy here, which details how we collect, use, and safeguard your data.

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12. What Are Your Terms & Conditions?

By using our website, you agree to comply with our Terms & Conditions. These terms outline the rules and guidelines for using our services, including payment, shipping, and returns.

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Need More Help?

If your question isn’t listed here, feel free to contact us. We’re always happy to assist!