At Hippohci, your satisfaction is our priority. We accept exchanges and refunds if you have any concerns about the quality of our products. To ensure a smooth process, please keep the following in mind:
Condition: Items must be returned in their original condition, including all packaging, tags, and accessories.
Time Frame: Requests for exchanges or refunds must be made within 14 days of receiving your order.
Process: To initiate an exchange or return, please contact our customer service team with your order details. We will guide you through the steps to ensure a hassle-free experience.
Exceptions: Please note that certain items, such as swimwear and undergarments, may not be eligible for exchange or return due to hygiene reasons.
We are committed to providing high-quality products, and if for any reason you are not completely satisfied, we are here to help.