Shipping & Return policy:

•  Shipping fees are 85 EGP within Cairo, Giza, Helwan & 6th of October.
• Shipping fees are 95 EGP to Alexandria.
• Kindly visit this page for more information on shipping fees.

We accept exchange and refund regarding any concerns of the quality of our products except lingerie.

only exchange available during discount .

Request:
1. Items received within 7days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.

Delivery Time 

• Cairo and Giza 24 HRS delivery.

• Red Sea , Sainai , new valley, Matrouh ,louxur, Aswan 3-5 days delivery.

• Rest of EGYPT 2-4 days delivery.

We are committed to delivering your orders quickly and reliably across Egypt:

• Cairo: Delivery within 1–3 business days
• Alexandria, Delta & Canal Cities: Delivery within 2–4 business days
• Rest of Egypt: Delivery within 3–5 business days

Please note that delivery timelines are estimated and may be affected by unforeseen circumstances such as weather conditions, public holidays, or operational delays.

Shipping Fees & Exchanges

• Shipping fees are non-refundable under any circumstances.
• In case of an exchange, additional shipping fees will be applied for the return and re-delivery process.

We aim to ensure a smooth and transparent experience for every order. Please review our policy carefully before completing your purchase.

Returns (At Delivery Only)

• Returns are only accepted at the time of delivery.
• Customers must inspect the item in the presence of the courier before accepting the order.
• Once the courier leaves, the order is considered accepted, and returns will no longer be valid.

Exchanges (Within 7 Days)

We offer exchanges within 7 days from the delivery date, under the following conditions:

• The item must be unused, unworn, and in perfect condition.
• The item must be returned in its original packaging, including all tags, labels, and accessories (if applicable).
• The new item must be of equal or higher value (price difference to be paid by the customer).

Important Notes

• Items showing any signs of use, damage, or missing packaging will not be eligible for exchange.
• Shipping fees are non-refundable in all cases.
• For exchanges, additional shipping fees will be applied for both return and re-delivery.